# Everything you need to know before you arrive.

Facilities, guest reviews, and answers to the questions we get asked most often.

## Hands-on, on-site hosting.

Baggage storage at reception before check-in and after check-out, deliveries accepted while you are out, and a spare set of keys held in case yours go for a swim. Construction in the surrounding precinct is disclosed up front so you can plan around it.

## Everything you'd ask for.

- Heated saltwater pool – 26°C year-round
- Unlimited WiFi – Included in the tariff
- Fitness centre – Sauna and steam room on the same level
- Tennis court – Full-sized, on-site
- Covered BBQ – Gardens and reading room
- Undercover parking – 1 complimentary space per apartment

[See all facilities](/stay/facilities/)

## What our guests say.

> As soon as we walked in the apartment, we loved it. It's a very nice 3 bedroom apartment, actually very spacious for 4 of us (2 adults and 2 kids). The entire apartment is very modern and well decorated. TV and a walk-in wardrobe in the master room. Plenty of cupboards throughout the whole apartment. Well equipped kitchen. The balcony with dining table and BBQ facilities. Car park is complimentary.
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> – Pui

> Overall our family had a great time, we will definitely go again. The views, pool and location were definitely the highlights, the gardens were beautifully maintained, my children loved utilising the tennis courts and pool. Great value for a large family, spacious, beds were comfortable, no cooling system, however a beautiful cool breeze from the windows.
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> – Sermone

> Recently ended up picking this place out from others I had looked at on the internet. Was rewarded with a great view on the top floor. Two apartments per floor. Secure building and on-site car park. Pool and gym on-site. The apartment had everything in which anyone would want. Great views. One street back from the beach.
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> – Christine Brandt

> Great location, excellent sized unit for a week-long stay. Fantastic location, 1 street away from beachfront. Spacious and very well appointed 2 bedroom/2 bathroom unit on the 9th floor with full laundry and deep bath. Great views of the water and sunsets, walking distance to Cavill Ave. Spa and heated swimming pool.
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> – Anneke

> Spacious apartment. Friendly helpful staff. Comfortable beds. No air conditioner but fans in every room.
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> – Karin

> Location with a view, very family friendly. Large apartment. The view was amazing! No aircon however the breeze was enough to not need it. Location was close to everything we wanted.
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> – Rachael

> I wasn't sure what to expect when my friend booked nine of us into two rooms for a bucks weekend, but after the experience I really wanted to write a quick review. The rooms were great, very clean and modern and the views were brilliant, but the service was what really impressed me, it was absolutely second to none.
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> – Stu

> A very relaxing getaway here. Would definitely recommend. Hotel Manager Steve was welcoming, friendly and helpful. The property is in a great location, a short walk to Cavill Mall and is very well maintained. The apartment was spacious, modern, well equipped and had a beautiful view from the balcony sunroom.
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> – Michelle

> Best stay in Surfers Paradise ever! Favourite thing was the 3 bedrooms, 1 for my adult daughter, the ensuite bedroom for myself, and a queen bed and bunks beside them for my cousin and her husband, all with stunning Surfers Paradise views. There was easy access to the bathrooms, a fully equipped kitchen, laundry, dining area and comfortable lounge room leading on to, can you believe it, a formal dining room with gorgeous dining suite and French doors opening up to the sound of the surf. There was out front street parking available for my cousin's car, the light rail had a stop just down the road, and the beach was an easy stroll away. Oh, did I mention the crystal clear pool, the large heated spa pool, sun loungers and a gym if you seriously need to work out while on holiday? It was perfect. We had a courteous host who let us in and signed us up. We parked in the carpark underneath the building and took the elevator up. Only 2 apartments shared our floor so it wasn't overcrowded.
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> – Sharon

## Common questions.

### What are the check-in times?

Check-in is between 2:00 PM and 5:00 PM. If you arrive outside reception hours, late check-in can be arranged in advance, just let us know your expected arrival time when you book.

### Is parking included?

Yes. Every apartment includes one complimentary undercover parking space. Maximum vehicle clearance is 2 metres. Visitor parking is limited; street parking is usually available nearby.

### Is there a security deposit?

A $300 AUD refundable deposit is pre-authorised on a credit card at check-in. The hold is released within 7 days of departure, after the apartment inspection.

[View all FAQs](/stay/faqs/)